Track Your Custom Puzzle Order
Your tracking number is in the shipping confirmation email we sent when your puzzle left our Missouri workshop.
Enter your tracking number
Paste the tracking number from your shipping email and we'll open the carrier's live tracking for you.
Please enter the tracking number from your shipping email.
Can't find your tracking email? Check your spam folder - or message us and we'll resend it.
Contact Us About Your OrderHow Your Puzzle Gets To You
Order placed
You upload your photo and place your order. We email you a confirmation right away.
Photo reviewed
We personally checks your photo. If anything needs attention, we contact you before printing.
Printed & packed
Your puzzle is laser printed and packed in its keepsake tin in Washington, MO.
On its way
We hand it to USPS and email you the tracking number. Transit takes 2-5 business days.
Delivered
Your custom puzzle arrives - time to open the tin and start puzzling.
Where's my tracking number?
It's in the shipping confirmation email, sent the day your puzzle ships. Check your spam folder if you don't see it.
Order not shipped yet?
Custom puzzles take up to 5 business days to make. If your order was placed recently, it's likely still being printed and checked.
Need a hand?
Message us with your order number and a real person will look it up - usually within hours.